Thank you for shopping at SwiftSouk. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help. Please review our refund policy below to understand your options.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original condition, unused, unwashed, and with all tags attached.
  • The item must be returned within [X] days of the delivery date (e.g., 30 days).
  • Proof of purchase (e.g., order number, receipt) is required.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., cosmetics, skincare products).
  • Items marked as final sale or clearance.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Email Address] or [Your Phone Number] within [X] days of receiving your order.
  2. Provide your order number and details about the product you would like to return.
  3. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method to ensure your return is received.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within [X] business days (e.g., 5-7 business days).
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Exchanges

If you need to exchange an item for a different size or color, please contact us at [Your Email Address] or [Your Phone Number]. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering return shipping costs.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company, as it may take additional time for the refund to be processed.
  • If the issue persists, contact us at [Your Email Address] or [Your Phone Number].

9. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email:

We appreciate your understanding and cooperation. Thank you for shopping with Swiftsouk!